Question 101: What import utility do you use when the field names on the import set match the name of the fields on the Target table?
A. Schema Mapping
B. Automatic Mapping
C. Mapping Assist
D. Mapping Dashboard
Correct Answer: B
Question 102: As an IT employee, what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
A. Knowledge
B. ServiceNow Wiki
C. Knowledge Now
D. SharePoint
E. Stack Overflow
Correct Answer: A
Question 103: A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
A. Have them clear their cache.
B. Have them use the gear icon to set the employee's time zone.
C. Recommend they use Chrome, instead of Explorer.
D. Use the system properties to correct the instance's time zone.
Correct Answer: B
Question 104: What are three security modules often used by the System Administrator? (Choose three.)
A. System Properties > Security (ETE)
B. Utilities > Migrate Security
C. System Security > Security
D. Self-Service > My Access
E. System Security > Access Control (ACL)
F. Password Management > Security Questions ;
G. System Security > High Security Settings (EERE)
Correct Answer: A, E, G
Question 105: When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
A. Make sure the latest flows are activated.
B. Use the instance Incognito setting to quickly toggle between requester and approver.
C. Impersonate the requester to ensure the form works.
D. Make sure the requester's user record has a manager specified.
E. Create and select your Testing Update Set, before starting the test cases.
F. Use your Admin account, so you can approve the items quickly.
Correct Answer: A, C, D
Question 106: What is a no-code approach to control the mandatory or read-only state of a form field?
A. UI Action
B. Client Script
C. UI Script
D. UI Rule
E. UI Policy
Correct Answer: E
Question 107: When moving multiple update sets at one time, what might you do to facilitate the move?
A. Batch
B. Verify
C. Test
D. Preview
Correct Answer: A
Question 108: What is specified in an Access Control rule?
A. Groups, Conditional Expressions and Workflows
B. Table Schema, CRUD, and User Authentication
C. Object and Operation being secured; Permissions required to access the object
D. security_admin
Correct Answer: C
Question 109: Which icon would you double click, to expand and collapse the list of all Applications and Modules?
A. Star
B. Clock
C. Application
D. Funnel
Correct Answer: C
Question 110: What do you call any component that needs to be managed in order to deliver services?
A. CSDM Items
B. CMDB
C. Configuration item
D. Service Offerings
E. Asset
Correct Answer: C
Question 111: A new service catalog item is being developed but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
A. Specify the Dept_Mgr role on the catalog content block
B. Add the Department Manager group to the catalog item's user criteria
C. Add the Department Manager group to the catalog item's ACL
D. Only publish the item in the HR service catalog
E. Use a Dept_Mgr ACL on the HR service catalog
Correct Answer: B
Question 112: A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
- Incidents where the state is Closed
- Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
A. Define the first condition; click AND button; define second condition; click Run
B. Define the first condition; click AND button; define second condition; press enter
C. Define the first condition; click OR button; define second condition; press enter
D. Define the first condition; click > icon on breadcrumb, define second condition; click Run
E. Define the first condition; click > icon on breadcrumb, define second condition; press enter
Correct Answer: A
Question 113: Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
A. Incident.Major_Incident
B. incident=>major_incident
C. incident=>major_incident
D. incident||major_incident
E. incident.major_incident
Correct Answer: E
Question 114: Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
- For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
- For Facilities, the item will be used for anyone in the company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements?
A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.
Correct Answer: C
Question 115: After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
A. Select Normal role
B. Log out and back in
C. Use System Administration > Normal Security module
D. Select Global Update Set
E. End Impersonation
Correct Answer: B
Question 116: What type of field allows you to look up values from one other table?
A. Reference
B. Verity
C. Options
D. Selections
E. Dot walk
F. Lookup
Correct Answer: A
Question 117: Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
A. Process Automation > Flow Designer
B. Process Automation > Flow Administration
C. Process Automation > Workflow Editor
D. Process Automation > Process Flow
E. Process Automation > Active Flows
Correct Answer: A
Question 118: A department manager asks an analyst to build some reports. Where do you recommend the analyst start?
A. Report Dashboard > Create New
B. Reports > Getting Started
C. Performance Analytics > Reports
D. Self-Service > Reports
E. Reports > Create New
Correct Answer: E
Question 119: What are the steps for applying an update set to an instance?
A. Retrieve, Preview, Commit
B. Specify, Transform, Apply
C. Retrieve, Assess, Apply
D. Get, Test, Push
E. Pull, Review, Push
Correct Answer: A
Question 120: When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
A. Run Transform
B. Run Import
C. Import Dataset
D. Execute Transform
E. Schedule Transform
Correct Answer: A
Question 121: What would you do on a list if you wanted to show the records in groups, based on the column category? (Choose two.)
A. On list Context Menu, select Group By > Category
B. On the filter Menu, select Group By > Category
C. Click Group On icon, select Category
D. On Navigator filter, type tablename.group.category and press enter
E. On the Category column title, click Context menu > Group By Category
Correct Answer: AE
Question 122: Which collaboration tool is available from the banner, using the bubble icon?
A. Now Messenger
B. Agent Chat
C. Connect Chat
D. Collaborate Now
E. Live Feed
Correct Answer: C
Question 123: On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
A. Can Contribute
B. Cannot Author
C. Cannot Contribute
D. Cannot Write
E. Read Only
Correct Answer: C
Question 124: Which features allow you to update multiple records at one time? (Choose two.)
A. List Editor
B. Field Update Action
C. Bulk Record Update
D. Data Remediation Dashboard
E. Update Selected Action
Correct Answer: AE
Question 125: Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)
A. Knowledge Authors
B. Knowledge Contributors
C. Knowledge Controller
D. Knowledge Managers
E. Knowledge Category Managers
F. Knowledge Submitters
G. Knowledge Owners
H. Knowledge Taxonomy Owner
Correct Answer: BD
Question 126: Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?
A. Skype Now
B. Collaborate Now
C. Agent Messenger
D. Agent Chat
E. Connect Chat
Correct Answer: E
Question 127: What module would you use if you wanted to view a list of all the fields on the Incident table? (Choose two.)
A. Tables & Columns
B. Dictionary
C. Data Class Manager
D. Dictionary Dashboard
E. Database View
F. Schema
Correct Answer: AB
Question 128: What component causes a flow to run after a record has been created or updated?
A. Date-based trigger
B. On-change trigger
C. Record-based trigger
D. Application-based trigger
E. Updated-date trigger
Correct Answer: C
Question 129: What type of field is Boolean and appears as a check box?
A. Yes/No
B. True/False
C. On/Off
D. Binary
E. 0/1
Correct Answer: B
Question 130: Which module is used to access the knowledge bases which are available to you?
A. Knowledge > Home
B. Self Service > Knowledge
C. Knowledge > All
D. Knowledge > Knowledge Bases
E. Knowledge > Overview
Correct Answer: B
Question 131: A customer requests the following data quality measures be added:
- Incident numbers should be read-only, on all lists and forms, for all users.
- Short Description field should be mandatory, on all records, across all applications, on Insert.
Which type of policy would you use to meet this requirement?
A. Data Quality Policy
B. Dictionary Design Policy
C. UI Data Policy
D. UI Policy
E. Field Criteria Policy
F. Data Policy
Correct Answer: D
Question 132: What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (i.e., itil and approver_user)?
A. Workflow User
B. Request Fulfiller
C. ITSM User
D. Approving Manager
E. Service Desk User
F. Process User
Correct Answer: F
Question 133: Which module would you use to customize your instance's banner image, text, and colors?
A. System UI > UI Pages > Branding
B. Service Portal > Portals > Branding
C. System Properties > Basic Configuration UI16
D. System Properties > Branding
E. Homepage Admin > Pages > Branding
Correct Answer: C
Question 134: Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining, and verifying CIs that exist?
A. IMDB
B. ITSM
C. CSDM
D. CMDB
E. LDAP
Correct Answer: D
Question 135: Which module is used as the first step for importing data?
A. Coalesce Data
B. Transform Data
C. Import Data
D. Load Data
Correct Answer: D
Question 136: When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
A. Flow Manager
B. Flow Designer
C. Flow Editor
D. Workflow Editor
E. Workflow Designer
Correct Answer: B
Question 137: When a user reports that they are not able to see modules on the application navigator, what can you do to see what modules are visible to them?
A. Look up their password, so you can log in with their account
B. Initiate a Connect Chat session
C. Install the Bomgar plug-in
D. Impersonate the user
E. Launch a NowChat window
Correct Answer: B
Question 138: What is a key difference between Reporting and Performance Analytics?
A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
B. Performance Analytics can show trends; Reports cannot.
C. Reports can be run on a scheduled basis; Performance Analytics cannot.
D. Performance Analytics data can be published to Dashboards; Reports cannot.
E. Performance Analytics shows KPIs; Reporting does not.
Correct Answer: A
Question 139: While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that? Right-click on Priority and select what?
A. Configure Lists
B. Show Options
C. Configure Task
D. Show Choices
E. Show Choice List
F. Configure Options
Correct Answer: E
Question 140: Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
A. System Notification > Email > Notifications
B. Administration > Notification Overview
C. System Properties > Email > Settings
D. User Preferences > Email > Notifications
E. Click Gear > Notifications > New
Correct Answer: A
Question 141: When designing a flow, how do you reference data from a record, in that flow?
A. Drag the table icon onto the flow definition
B. Use the condition builder to specify the desired values
C. Specify the source table on the data pill related list
D. Drag the data pill onto the flow definition
E. Add the table reference using the slush bucket
Correct Answer: D
Question 142: On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
A. Group
B. Department
C. My reports
D. Team
E. Dashboards
F. Global
G. Admin
H. Analytics
I. All
J. Company
Correct Answer: ACFI
Question 143: Which tool is used to define relationships between fields in an import set table and a target table?
A. Transform Schema
B. Schema Map
C. Dictionary Map
D. Transform Map
E. Field Transformer
F. Import Designer
Correct Answer: D
Question 144: Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
A. Agent Workspace
B. Chat bot
C. Virtual Agent
D. Knowledge Chat
E. Now Support
Correct Answer: C
Question 145: Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
A. Flows
B. Action Sequences
C. Action Sets
D. Task Flows
E. Flow Diagrams
Correct Answer: A
Question 146: From a form, what would you click to add additional fields to the form? (Choose two.)
A. Context Menu > Form > Layout
B. Context Menu > Configure > Form Layout
C. Context Menu > Configure > Form Design
D. Right click on header > Add > Field
E. Context Menu > Form > Designer
F. Right click on header > Configure > UX Dashboard
Correct Answer: BD
Question 147: What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?
A. Database View
B. Many to Many
C. One to Many
D. Extended
Correct Answer: B
Question 148: On a Form header, what is the three bar icon called?
A. Pancake icon
B. Additional Actions or Context Menu
C. Hamburger icon
D. Cake icon
Correct Answer: B
Question 149: Group records are stored in which table?
A. Group [sn_user_group]
B. Group [sys_user_group]
C. Group [s_sys_group]
D. Group [u_sys_group]
Correct Answer: B
Question 150: What function do you use to add buttons, links, and context menu items on forms and lists?
A. UI Policies
B. UI Settings
C. UI Actions
D. UI Configure
Correct Answer: C
Question 151: On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
A. Before, After, Async, Display
B. Prior to, Synchronous, on Update
C. Insert, Update, Delete, Query
D. Before, Synchronous, Scheduled Job, View
Correct Answer: A
Question 152: What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
A. Local Sources (i.e. XML, CSV, Excel)
B. Implementation Spoke
C. DataHub
D. JDBC Connection
E. Network Server
F. LDAP Connection
Correct Answer: ADEF
Question 153: What are the components that make up a filter condition? (Choose three.)
A. Operator
B. Match Criteria
C. Value
D. Column
E. Field
Correct Answer: ACE
Question 154: When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
A. Turn your computer off and on again
B. Clear browser cache
C. End Impersonation
D. Log out and back in
Correct Answer: C
Question 155: What controls the publishing and retiring process for knowledge articles?
A. Approval Policies
B. Approval Definitions
C. Workflow Designer
D. Workflows
E. State Lifecycle
Correct Answer: D
Question 156: What type of query allows you to filter list data using normal words, instead of the condition builder?
A. Natural Language Query
B. Alexa Query
C. Machine Learning Query
D. Predictive Intelligence Query
E. Auto-suggest Query
Correct Answer: A
Question 157: Tables may have One to Many relationships. From the Service Catalog, what are examples of tables having a one-to-many relationships? (Choose three.)
A. One Approval can have many Requests
B. One Request can have many Requested Items
C. One Requested Item can have many Approvals
D. One Requested Item can have many Catalog Tasks
E. One Cart can have many Requests
Correct Answer: BDE
Question 158: On a filter condition, which component is always a choice list?
A. Operator
B. Filter Criteria
C. Operation
D. Match Criteria
Correct Answer: A
Question 159: A Role is defined as what?
A. A collection of permissions
B. A set of user access policies
C. A Persona in a workflow
D. A set of access control rules
Correct Answer: A
Question 160: A user is complaining that they are seeing a blank page when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?
A. Create New module has a broken link
B. Known intermittent issue with UI15
C. User should be using Chrome instead of Explorer for their browser
D. User has read role, but not the write role on the Inventory table
E. User session has timed out
Correct Answer: D
Question 161: What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
A. Scenario Dashboard
B. CI Use Case Modeler
C. CMDB Use Case Modeler
D. Common Service Data Model (CSDM) product view
Correct Answer: D
Question 162: A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?
A. Scheduled Reports, a custom snapshot table, and a Trend report
B. Scheduled Reports and Excel
C. Scheduled Reports, a custom snapshot table, and a Projection report
D. Performance Analytics
E. Key Performance Indicators
Correct Answer: D
Question 163: What are advantages of using Flow Designer? (Choose three.)
A. Supports advanced developers
B. Enables complicated scripting
C. Reduces technical debt
D. Less manual scripting
E. Smooth integration with 3rd party systems
Correct Answer: CDE
Question 164: Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
A. Add the role Log Write [sn_log_write] to the Impersonator Group
B. Create user update set for impersonation tracking
C. Activate the glide.sys.log_impersonation prop
D. From User icon, select Elevate Roles
E. On the Impersonator role record, right-click and select Create Log
Correct Answer: C
Question 165: When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
A. Trigger runtime value
B. Sequence runtime value
C. Starting runtime value
D. Data pill runtime value
E. Input runtime value
Correct Answer: D
Question 166: The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
A. Request + Response
B. Save + Update
C. Write + Read
D. Submit + Query
E. Insert + Verify
Correct Answer: A
Question 167: When importing data, what happens to imported rows if no coalesce field is specified?
A. All rows are rejected from the import, as the coalesce field is required.
B. All rows are treated as new records. No existing records are updated.
C. Duplicate rows are rejected from the import.
D. All rows are treated as new records, but errors will be flagged in the import log.
Correct Answer: B
Question 168: What is the most common role that has access to almost all platform features, functions, and data?
A. Security Admin [security_admin]
B. Sys Admin [sys_admin]
C. Admin [sn_admin]
D. System Administrator [admin]
E. Base Admin [base_admin]
Correct Answer: C
Question 169: What feature do you use to specify which users are able to access a Service Catalog Item?
A. Can Read Role
B. Catalog User Role
C. Can Order Tab
D. User Criteria
Correct Answer: D
Question 170: Which component of a table contains a piece of data for one record?
A. Factor
B. Field
C. Datapoint
D. Element
E. Item
Correct Answer: B
Question 171: What type of field has a drop-down list, from which you can pick from predefined options?
A. Choice
B. Picker
C. Drop-down
D. Option
Correct Answer: A
Question 172: User records are stored in which table?
A. User [sys_user]
B. User [sn_user]
C. User [u_sys_user]
D. User [s_user]
Correct Answer: A
Question 173: What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?
A. Notifications
B. Alerts
C. Texts
D. Events
E. Emails
Correct Answer: D
Question 174: Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
A. Agent Assist
B. Virtual Agent
C. Now Messenger
D. Connect Agent
Correct Answer: B
Question 175: Which role can manage multiple knowledge bases?
A. knowledge_base_admin
B. kb_admin
C. sn_kb_admin
D. knowledge_admin
Correct Answer: D
Question 176: Which statement correctly describes the differences between a Client Script and a Business Rule?
A. A Client Script executes before a record is loaded, and a Business Rule executes after a record is loaded.
B. A Client Script executes on the server, and a Business Rule executes on the client.
C. A Client Script executes on the client, and a Business Rule executes on the server.
D. A Client Script executes before a record is loaded, and a Business Rule executes after a record is updated.
Correct Answer: C
Question 177: What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)
A. Group members can choose their tasks from My Groups Work (IEXae)
B. Groups can assign tasks to users based on on-call schedules
C. Site support members can pick tasks, based on Location
D. Groups can assign tasks to users based on skills
E. Group members can avoid tasks, which are nearing SLA breach
F. Groups can assign tasks to users based on availability (EEE)
Correct Answer: BCDF
Question 178: What ServiceNow feature allows you to include data from a secondary related table on a report?
A. SQL
B. Dot Walking
C. Outer Join
D. Joins
Correct Answer: B
Question 179: What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)
A. Browser tab title
B. Module text color (EES)
C. Preferred browser
D. Base theme
E. Font style
F. Animation style
G. Header background color (QREXae)
H. Banner Image (ESE)
Correct Answer: ABDGH
Question 180: Which field (or fields) is used as a unique key during imports?
A. Match fields
B. Coalesce fields
C. Key fields
D. Sys IDs
Correct Answer: B
Question 181: You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
A. Create Record Producer
B. Create Catalog Item
C. Create Order Guide
D. Create Content Item
Correct Answer: A
Question 182: What is the result of the order in which access controls are evaluated?
A. Ensures the user has access to the fields in a table before considering their access to the table.
B. Ensures the user can get to work as quickly as possible.
C. Ensures the user has access to the application before evaluating access to a module within the application.
D. Ensures the user has access to a table before evaluating access to a field in the table.
Correct Answer: D
Question 183: Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?
A. Schema Map
B. Dependency View
C. Dependency Map
D. Database View
Correct Answer: B
Question 184: What are examples of Core tables in the ServiceNow platform?
A. Configuration, Connect, Chat
B. Team, Party, Awards
C. User, Task, Incident
D. Work, Caller, Timecard
Correct Answer: C
Question 185: Which tab on the knowledge base record would you use to identify the sets of users who are able to read articles in that knowledge base?
A. Access List
B. Can Access
C. Accessible to
D. Can Read
Correct Answer: D
Question 186: What are the main components of the Form Design interface? (Choose three.)
A. Field Layout
B. Page Header
C. Field Navigator
D. Field Picker
E. Form Layout
Correct Answer: BCE
Question 187: What is used to determine user access to knowledge bases or a knowledge article?
A. sn_kb_read, sn_article_read
B. Privacy Settings
C. Read Access Flag
D. User Criteria
Correct Answer: D
Question 188: What are the three key tables in an enterprise CMDB? (Choose three.)
A. cmdb
B. sn_cmdb_bak
C. cmdb_rel_ci
D. sn_cmdb
E. cmdb_bak
F. cmdb_ci
G. sn_cmdb_ci
Correct Answer: ACF
Question 189: What is the best practice related to using the Default Update Set for moving customizations between instances?
A. Merge Default update sets before moving between instances
B. Submit Default update set to the application repository
C. You should not use the Default Update sets for moving between instances
D. Keep the Default update set to a maximum of 20 records, for troubleshooting purposes
Correct Answer: C
Question 190: On what part of the ServiceNow instance, would you find the option to Impersonate User?
A. Module
B. Content Frame
C. Application Navigator
D. Banner
Correct Answer: D
Question 191: Which application is used primarily to load data into ServiceNow?
A. Import Hub
B. System Import Sets
C. Data Import Configuration
D. Import Management
Correct Answer: B
Question 192: If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
A. ITIL users
B. Any user with an article's permalink
C. Any active user
D. No users
E. Users with kb_user role
Correct Answer: C
Question 193: How would you define an Access Control to allow a user with the ITIL role to have permission to create incident records?
A. Name: incident.None; Operation: create; Role: ITIL
B. Name: incident.Any; Operation: write; Permission: ITIL
C. Name: incident:*; Permission: write; Role: ITIL
D. Name: incident.None; Permission: create; Role: ITIL
E. Name: incident:*; Operation: write; Permission: ITIL
Correct Answer: A
Question 194: What Service Catalog feature do you use to organize items into logical groups?
A. Categories
B. Variable Sets
C. Sections
D. Catalog items
Correct Answer: A
Question 195: When creating a new notification, what must you define? (Choose three.)
A. The associated knowledge base
B. Settings for handing inactive user accounts
C. Under what conditions is the notification sent
D. Who receives the notification
E. What the content of the notification
Correct Answer: CDE
Question 196: The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows or build your own workflow. Which of these workflows are included in the platform? (Choose three.)
A. Federal Workflows
B. Customer Workflows
C. Infrastructure Workflows
D. Manufacturing Workflows
E. Employee Workflows
F. IT Workflows
Correct Answer: BEF
Question 197: An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
A. The Assignment Group manager field is empty.
B. The manager does not have the ITIL role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.
Correct Answer: D
Question 198: You have been asked to configure a form so an employee could order a tablet and select the standard accessory options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? (Choose three.)
A. Create Catalog Item for the Tablet, and add a variable set to the form, for the accessory options.
B. Create a Record producer, and on the form, add a check box variable for each accessory option.
C. On Shopping Cart configuration, select the option to show the Add Accessories button.
D. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.
E. Create Catalog Item for the tablet, and on the form, add a check box variable for each accessory option.
Correct Answer: ADE
Question 199: Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?
A. Dependency View
B. CI Class Map
C. Business Service Map
D. CSDM Schema
Correct Answer: A
Question 200: What is the definition of a group?
A. A collection of subject matter experts
B. A team of users
C. An escalation pod
D. A collection of users
E. A department
Correct Answer: D