IndianTechnoEra: ServiceNow CSA 200-325 Questions Sample and Answer

Question 201: On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

A. Group

B. Department

C. My reports

D. Team

E. Global

F. All

Suggested Answer: ACEF

Question 202: On a filter condition, there is an element that is based on the table, the user access rights, and columns on the table. What is this element called?

A. Label

B. Column

C. Data Element

D. Field

E. Attribute

Suggested Answer: D

Question 203: You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

A. Approval Chains

B. Flows

C. Approver Delegates

D. Parent-Child Approvers

E. Approval Criteria

Suggested Answer: B

Question 204: Groups are stored in what table?

A. User Group [user_groups]

B. Groups [sys_user_groups]

C. Group [sn_sys_user_group]

D. Group [sys_user_group]

E. User Groups [sn_user_groups]

Suggested Answer: D

Question 205: When managing tags, you can adjust who is able to see it. What are the visibility options? (Choose three.)

A. Groups and Users

B. Me

C. Roles and Permissions

D. Everyone

E. Admins

Suggested Answer: ABD

Question 206: What module enables an administrator to define destinations for imported data on any ServiceNow table?

A. Field Transform

B. Schema Map

C. Transform Map

D. Import Map

Suggested Answer: C

Question 207: On the Form header, which icon do you use to access form templates?

A. Stamp

B. Pages

C. More Options (...)

D. Paperclip

Suggested Answer: C

Question 208: When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?

A. Plus, Minus

B. Ctrl <, Ctrl >

C. Arrows

D. Ctrl C, Ctrl V

E. Shift F4, Shift F5

Suggested Answer: C

Question 209: In what order are Access Controls evaluated?

A. Field-level - most specific to most general; then Table-level - most specific to most general

B. Field-level - most general to most specific; then Row-level - most specific to most general

C. Table-level - most specific to most general; then Field-level - most specific to most general

D. Table-level - most specific to most general, then Row-level - most specific to most general

Suggested Answer: C

Question 210: What instance resource allows you to access guided tours, information about actions, and instructions on how to use inputs and outputs in your flow?

A. Docs

B. Community

C. Help Panel (question mark icon)

D. Wiki

Suggested Answer: C

Question 211: The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against the data?

A. Style

B. Group by

C. Configure

D. Format

E. Data

Suggested Answer: C

Question 212: What icon do you use to change the icon and color on a Favorite?

A. Clock

B. Pencil

C. Triangle

D. Star

Suggested Answer: B

Question 213: You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

A. Search the wiki for the sales demo request form

B. Check the latest release notes at docs.servicenow.com

C. Activate the application plug-in on your personal dev instance

D. Activate the application plug-in on your company's production instance.

Suggested Answer: C

Question 214: When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

A. On the Category column header, right click and select Show > Hardware

B. Right click on the magnifier, type Hardware and click enter

C. On the list, locate and right click on the value Hardware, select Show Matching

D. On Breadcrumb, click > icon, type Hardware and click enter

E. Click Funnel icon, type Hardware and click enter

Suggested Answer: C

Question 215: When looking at a long list of records, you want to quickly filter, to show only those which have Short Description containing email. How might you do that?

A. Click List Magnifier to expand column search, on Short Description, type email, click enter

B. On Search box, select text, type email, click enter

C. Click List Magnifier to expand column search, on Short Description, type *email, click enter

D. Click List Magnifier to expand column search, on Short Description, type %email, click enter

Suggested Answer: C

Question 216: When importing spreadsheet data into ServiceNow, what is the first step in the process?

A. Run Data Scrubber

B. Set Coalesce

C. Select Import Set

D. Load Data

E. Define Data Source

Suggested Answer: D

Question 217: Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

A. Vendors can sell multiple products; and products can be sold by multiple vendors.

B. A Task can trigger many Workflows; and a Workflow can trigger many Tasks.

C. Requests can contain many Items; and Items can be any item from the catalog.

D. A Configuration Item can belong to multiple Classes, and Classes can contain multiple Configuration Items.

Suggested Answer: B

Question 218: What section on a task record would you use to see the most recent update made to a record?

A. Audit Log

B. Timeline

C. Activity

D. Journal

Suggested Answer: C

Question 219: The Employee On-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. How would you proceed to meet this requirement?

A. Create Requested Item

B. Create Record Producer

C. Create On-boarding Bot

D. Create Order Guide

Suggested Answer: D

Question 220: On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

A. Automapping Utility

B. Relationships

C. Service Tracer

D. Transform Map

Suggested Answer: B

Question 221: From a related list, what would a user click to personalize the layout of the columns?

A. Gear

B. Context Menu

C. Pencil

D. Magnifier

Suggested Answer: A

Question 222: What is the language used for scripting in ServiceNow?

A. C++

B. JavaScript

C. PHP

D. Python

Suggested Answer: B

Question 223: What are examples of UI Actions, relating to Lists? (Choose four.)

A. List Links

B. List Choices

C. List Buttons

D. List Override

E. List Context Menu

F. List Control

Suggested Answer: ACDF

Question 224: A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

• Requested for
• Requested by
• Approving manager
• Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

A. Create a Variable Set Template, then apply to all of the catalog items.

B. Create one Variable Set for the four variables, then add that variable set to each of the 80 catalog items.

C. Create a Record Producer that contains the four fields; then add to the record producer related list on the Catalog Items.

D. Create a Flow Designer Action, with Variable Set Data Pill, then apply flow to all of the 80 catalog items.

E. Create an Order Guide, which includes all variables; then copy and hide variables as needed.

Suggested Answer: B

Question 225: A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?

A. On My Work list, select the Activity Stream icon to show a frame with live updates

B. Click on the eyeglass icon to expand the Monitor frame

C. Open an Agent workspace tab for each record he wants to monitor

D. Select Service Desk > My Work Dashboard

Suggested Answer: A

Question 226: What access does a user need to be able to import articles to a knowledge base?

A. sn_knowledge_import

B. sn_knowledge_contribute

C. Can contribute

D. Can import

Suggested Answer: C

Question 227: When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

A. Schedule Transform

B. Field Matching

C. Select Data Source

D. Create Transform Map

E. Load Data

Suggested Answer: D

Question 228: To apply a UI Policy to all views, which field should be set to true in its definition record?

A. Global

B. Reverse if false

C. On load

D. Inherit

Suggested Answer: A

Question 229: What are the steps for importing data using an import set?

A. Select source file; Run automap; Transform data; Clean up target table

B. Identify source; Import transform map; Run transformer, Verify import

C. Setup LDAP; Test map; Create update set; Run import; Apply update set

D. Load the data; Create transform map; Transform data; Clean up import table

Suggested Answer: D

Question 230: Which type of scripts run in the browser?

A. Script Include Scripts

B. Access Control Scripts

C. Business Rule Scripts

D. UI Policies and Client Scripts

Suggested Answer: D

Question 231: Which modules can you use to create a new table? (Choose two.)

A. Dictionary

B. Schema Map

C. Tables

D. Tables & Columns

Suggested Answer: CD

Question 232: Which one of the following describes the primary operations performed against tables in the ServiceNow platform?

A. Create, Read, Upload, Delete

B. Capture, Rate, Write, Develop

C. Create, Rate, Update, Delete

D. Create, Read, Write, Delete

Suggested Answer: D

Question 233: How is a user defined in ServiceNow?

A. A user is a record stored in the Profile [sys_user_profile] table

B. A user is a record stored in the User [sys_user] table

C. A user is a record stored in the User Preference [sys_user_preference] table

D. A user is a field in the LDAP integration

Suggested Answer: B

Question 234: Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue to see which CIs supporting that service have active issues?

A. CI Dependency View

B. Event Management Homepage

C. Service Dashboard

D. CI Health Dashboard

Suggested Answer: A

Question 235: Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board interface?

A. Flow Designer

B. Workflow Editor

C. Process Workflow Designer

D. Process Automation Designer

Suggested Answer: D

Question 236: An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they log in to the ServiceNow instance. What issue could explain this? (Choose two.)

A. Their user account does not have the itil role

B. Their user account was not approved by their manager

C. Their user account is not logged in properly

D. Their user account failed LDAP authentication

E. Their user account does not belong to any groups, which contain the itil role

Suggested Answer: AE

Question 237: On a related list, which buttons are commonly used for managing the records on the list? (Choose three.)

A. Add

B. Edit

C. Publish

D. Manage

E. New

Suggested Answer: ADE

Question 238: A customer requests the following data quality measures be added: 

• Incident numbers should be read-only on all lists and forms, for all users.
• Short Description field should be mandatory on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

A. Data Quality Policy

B. Dictionary Design Policy

C. Data Policy

D. Field Criteria Policy

Suggested Answer: C

Question 239: On what part of the ServiceNow instance would you find the option to access applications, like Incident Management?

A. Application Navigator

B. Service Desk Homepage

C. Self Service Module

D. Favorites

Suggested Answer: A

Question 240: What catalog tool would you use to create a catalog item or record producer?

A. Catalog Builder

B. Workflow Designer

C. Catalog Designer

D. Catalog Formatter

Suggested Answer: A

Question 241: On a form, which type of field has this icon which can be clicked to see a preview of the associated record?

A. Lookup

B. Preview

C. Reference

D. Snapshot

E. Quickview

F. Drilldown

Suggested Answer: C

Question 242: While on an Incident record, how would you add a Tag for "Special Handling" to the record?

A. Click on the Context menu, select Add Tag, type Special Handling, press enter

B. Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

C. On the Tag field, select Special Handling from the choice list

D. On the Special Handling field, check the box

Suggested Answer: B

Question 243: What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

A. Roles

B. Groups

C. User Criteria

D. Categories

Suggested Answer: C

Question 244: When moving a homepage or dashboard between instances, what must you remember?

A. Manually add them to the update set

B. They cannot be moved via update set

C. They are automatically added to the update set

D. Create a separate update set for them

Suggested Answer: A

Question 245: What is the platform name for the Group table?

A. syS_groups

B. group

C. sys_user_group

D. sys_group

Suggested Answer: C

Question 246: Many actions are included with flow designer, what are some frequently used core actions? (Choose four.)

A. Look for Update

B. Create Record

C. Ask for Approval

D. Look Up Record

E. Wait for Condition

F. Wait for Match

Suggested Answer: BCDE

Question 247: What role enables someone to authorize a request, with no other permissions on the platform?

A. Approval Group [approval_group]

B. Authorize [authorize_user]

C. Reviewer [reviewer_user]

D. Verification [verify_user]

E. Approver [approver_user]

Suggested Answer: E

Question 248: On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?

A. Can Contribute

B. Cannot Author

C. Can Read

D. Can Write

E. Can Author

Suggested Answer: C

Question 249: What types of entities can receive task assignments, in ServiceNow? (Choose two.)

A. Users

B. Departments

C. Groups

D. Teams

Suggested Answer: AC

Question 250: The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, titles and legend layout?

A. Layout

B. Format

C. Configure

D. Style

Suggested Answer: D

Question 251: How would you distinguish between a Base Class table and a Parent Class table?

A. Extended tables are always extended from Parent tables. Extended tables are usually extended from Base tables.

B. Extended tables can be extended from Parent tables or Base tables; but they cannot be extended from both.

C. Base Class tables always have tables extended from them. Parent tables do not have tables extended from them.

D. Base Class table is not extended from another table, Parent class tables may be extended from another table.

Suggested Answer: D

Question 252: When a custom table is created, which access control rules are automatically created? (Choose four.)

A. create

B. delete

C. execute

D. update

E. read

F. write

Suggested Answer: ABEF

Question 253: Which banner icon do you use to change your personal system settings, like your instance color scheme?

A. Magnifier

B. Question mark

C. Gear

D. Chat bubbles

Suggested Answer: C

Question 254: Which banner icon do you use to change your personal system settings, like your instance color scheme?

A. Magnifier

B. Question mark

C. Gear

D. Chat bubbles

Suggested Answer: C

Note: This question seems to be a duplicate of the previous one (Question 253).

Question 255: When building an extended table from a base table, which fields do you need to create? (Choose two.)

A. The fields that are not in the base table.

B. The mandatory fields for the base table.

C. The fields that are specific to the extended table.

D. The reference fields for the base table.

Suggested Answer: AC

Question 256: While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? (Choose two.)

A. Right click on Priority and select Configure Label

B. Right click on Priority and select Configure Dictionary

C. Right click on Priority and select Configure Display Settings

D. Right click on Priority and select Configure Column

Suggested Answer: AB

Question 257: As an administrator, what must you do to access features of High Security Settings?

A. Impersonate Security Admin

B. Select Elevate Roles

C. Add security_admin role to your user account

D. Use System Administration > Elevate Roles module

Suggested Answer: B

Question 258: What section on the notes tab shows the history of the work documented on the record?

A. Audit Log

B. Timeline

C. Journal

D. Diary

E. Activity

Suggested Answer: E

Question 259: How would you navigate to the Schema map for a table?

A. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map

B. System Dictionary > Show Schema Map; Select Table

C. System Definition > Show Schema Map; Select Table

D. System Definition > Dictionary; Select Table; Go to Related links and click Show Schema Map

Suggested Answer: A

Question 260: Which is the base table of the configuration management database hierarchy?

A. cmdb_ci

B. cmdb

C. cmdb_rel_ci

D. uemdb

Suggested Answer: B

Question 261: Which best describes a field in a ServiceNow table?

A. A field is a table row.

B. A field is an item that appears in a menu list.

C. A field is a table cell that stores data.

D. A field is a record in a table.

Suggested Answer: C

Question 262: What are examples of UI Actions relating to forms? (Choose three.)

A. Form Columns

B. Form View

C. Form Buttons

D. Form Context Menu

E. Form Links

Suggested Answer: CDE

Question 263: Here is an example of the criteria set for a knowledge base: 

• Companies: ACME North America
• Departments: HR
• Groups: ACME Managers
• Match All: Yes

In this example, what users would have access to this knowledge base?

A. Members of the ACME Manager group, who are also members of HR Department and part of ACME North America

B. Employees of ACME North America, who are members of HR Department or the ACME Managers group

C. Users which are members of either ACME North America, or HR Department, or ACME Managers group

D. Members of the ACME Managers group, and HR department, regardless of geography

Suggested Answer: A

Question 264: In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

A. Data Pill

B. Data Element

C. Data Trigger

D. Field Value

E. Field Icon

Suggested Answer: A

Question 265: A customer has asked for the following updates to a form: Make Resolution code Mandatory when the state is changed to Resolved

Hide Major Incident check box unless logged-in user has Major Incident Manager role

What type of rule(s) would you use to implement this requirement?

A. Form Constraint

B. UI Design

C. Field Limiter

D. UI Policy

E. Dictionary Design

Suggested Answer: D

Question 266: What setting allows users to view a Knowledge Base article even if they are not logged in?

A. The Public setting

B. The View All setting

C. The ESS role

D. The Allow All role

Suggested Answer: A

Question 267: The security administrator of ABC needs to permit Internet traffic in the host 10.0.0.2 and UDP traffic in the host 10.0.0.3. He also needs to permit all FTP traffic to the rest of the network and deny all other traffic. After he applied his ACL configuration in the router, nobody can access the FTP, and the permitted hosts cannot access the Internet. According to the next configuration, what is happening in the network?;

• access-list 102 deny tcp any any
• access-list 104 permit udp host 10.0.0.3 any
• access-list 110 permit tcp host 10.0.0.2 eq www any
• access-list 108 permit tcp any eq ftp any

A. The ACL 104 needs to be first because it is UDP

B. The first ACL is denying all TCP traffic and the other ACLs are being ignored by the router

C. The ACL for FTP must be before the ACL 110

D. The ACL 110 needs to be changed to port 80

Suggested Answer: B

Question 268: How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?

A. Administrators can update the email notification named "System Upgraded" in the System Logs module by adding the appropriate User to receive it.

B. Administrators can update the email notification named "System Upgraded" in the Notifications module by adding the appropriate User to receive it.

C. Administrators can write a Client Script to send out an email to the Administrator when an Update is complete.

D. Administrators can write a Business Rule to send out an email to the Administrator when an Update is complete.

Suggested Answer: B

Question 269: A customer wants to be able to identify and track components of their infrastructure that support their eCommerce service. What ServiceNow products could support this requirement? (Choose three.)

A. Asset Management

B. Discovery 

C. Configuration Management (CMDB)

D. Service Mapping

E. Performance Analytics

Suggested Answer: BCD

Question 270: For your implementation, the following tables are extended from each other:

• Incident table is extended from Task table.
• Super Incident table is extended from Incident table.

In this situation, which table(s) are Parent, Child and Base tables? (Choose five.)

A. Super Incident table is a Parent table

B. Incident table is a Child table

C. Super Incident table is a Base table

D. Incident table is a Base table

E. Task table is a Child table

F. Incident table is a Parent table

G. Super Incident table is a Child table

H. Task table is a Parent table

I. Task table is a Base table

Suggested Answer: BFGHI

Question 271: What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

A. Scheduled Reports

B. Performance Analytics

C. Analytics Reports

D. Reporting

Suggested Answer: B 

Question 272: Which type of ServiceNow script runs on the web browser?

A. Server script

B. Database script

C. Client script

D. Local script

Suggested Answer: C 

Question 273: When selecting the Target table for an import, which tables can you select? (Choose three.)

A. Tables outside of ServiceNow

B. Tables within the global scope

C. Related tables, using Dot Walk

D. Tables which allow write access to other applications

E. Tables within the existing application scope

Suggested Answer: BDE 

Question 274: On Access Control Definitions, what are ways you can set the permissions on a Table? (Choose three.)

A. Conditional Expressions

B. Roles

C. CRUD

D. Script that sets the answer variable to true or false

E. Groups

Suggested Answer: ABD 

Question 275: What tool is used to import data from various data sources, and map that data into ServiceNow tables?

A. Transform Set

B. Data Pack

C. Update Set

D. Import Set

Suggested Answer: D

Question 276: When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

A. Client

B. Network

C. Browser

D. Server

Suggested Answer: D

Question 277: On what part of the ServiceNow instance, would you  find the option to Impersonate User?

A. User Menu

B. Content Fame

C. Application Navigator

D. Module

Suggested Answer: A 

Question 278: How would you describe the relationship between the Incident and Task table?

A. Incident table has a one to many relationship with

the Task table

B. Incident table is extended from Task table

C. Incident table is related to the Task table via the

INC number

D. Incident table has a many to many relationship

with the Task table

E. Incident table is a database view of the Task table

Suggested Answer: 8 

Question 279: Which flow components allow you to specify when a flow

should be run?

A. Trigger and Condition Pill

B. Condition and Table

C. Trigger Criteria and Clock

D. Trigger and Condition

E. Scope and Trigger Condition

Suggested Answer: D 

Question 280: Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?

A. Assignment Rule

B. User Policy

C. Predictive Intelligence

D. UI Policy

Suggested Answer: A 

Question 281: The Report Designer contains different sections for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report?

A. Type

B. Properties

C. Configure

D. Sources

E. Data

Suggested Answer: E

Question 282: You are editing a new incident record and would like the "Save" button to be located on the Form header. Which action would need to be taken for that button to appear?

A. Context Menu > Form Design > add the “Save” button.

B. All > System Properties > UI Properties > Turn on the “glide.ui.advanced” property.

C. All > System Properties > UI Properties > Turn on the “Save” button.

D. Context Menu > Form Layout > add the “Save” button.

Suggested Answer: C

Question 283: Which features ensure data consistency while importing data using import sets and web services?

A. UI Policy

B. Data Policy

C. Business Rule

D. Client Script

E. CSDM

Suggested Answer: B

Question 284: When using Flow Designer, what is the Flow Execution initiated by?

A. A flow logic

B. An existing subflow

C. An execution data pill

D. A trigger

Suggested Answer: D

Question 285: What is the name of the string that displays filter criteria?

A. Breadcrumb

B. Choice

C. Menu

D. Topic

Suggested Answer: A

Question 286: Which system property is added and set to true in order to see impersonation events in the System Log?

A. glide.sys.all_impersonation

B. glide.user_setting

C. glide.impersonation_setting

D. glide.sys.log_impersonation

E. glide.sys.admin_login

Suggested Answer: D

Question 287: What process allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization?

A. Self Service Management

B. Knowledge Management

C. Business Information Management

D. Information Portal Management

E. Knowledge-Centered Management

Suggested Answer: B

Question 288: A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns?

A. Right-click on any column header, Context Menu > Configure > List Layout

B. Click List Context Menu > Configure > List Layout

C. Click List Context Menu > Personalize List

D. Click Personalize List

Suggested Answer: D

Question 289: You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

A. On Search, select State, type not Resolved, press enter

B. On the State column title, right-click, select Filter Out > Resolved

C. On the list of records, locate and right-click on the Resolved value, select Filter Out

D. On the list of records, locate and right-click on the Resolved value, select Exclude

Suggested Answer: F

Question 290: Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role, and the user_criteria_admin role, plus has permissions to create Items and Services?

A. Sys Admin [sys_admin]

B. Catalog Admin [catalog_admin]

C. Catalog Author [sn_catalog_write]

D. Item Admin [sn_item_admin]

Suggested Answer: B 

Question 291: What component of the ServiceNow infrastructure defines every table and field in the system?

A. Schema

B. Field Map

C. Table Class Manager

D. Dictionary

E. Data Atlas

Suggested Answer: D

Question 292: Which data consistency settings can be achieved using UI Policy? (Choose three.)

A. Setting fields to accept the data in an expected format

B. Setting fields to accept the data with ‘n’ number of characters

C. Setting fields hidden

D. Setting fields read-only

E. Setting fields mandatory

Suggested Answer: CDE

Question 293: A customer wants to use a client script to validate things on a form to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

A. onSubmit()

B. onSubmission()

C. onUpdate()

D. onLoad()

Suggested Answer: A

Question 294: An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with this newly ordered item? (Choose two.)

A. A record of sc_req_item table

B. A record of sc_task

C. An incident record

D. A change record

E. A problem record

Suggested Answer: AB

Question 295: What action will allow you to personalize layouts of columns in a list?

A. Context Menu > View > Personalize

B. Click Gear Icon > Personalize window options > Select the appropriate columns

C. Select the column to be personalized and right at the header > Choose the options to personalize

D. Select the column to be personalized > Click Edit icon (Pencil) > Choose the options to personalize

Suggested Answer: B

Question 296: An order for new office equipment has been placed through the Service Catalog. How would you view the lists of requests after the orders have been placed?

A. All > Tables and Columns > Tasks

B. In the Navigation filter, type “requests.list" and press the Enter key

C. All > Service Catalog > Requests

D. All > Service Catalog > Open Records > Items

Suggested Answer: C

Question 297: Which path would you take to access the table configuration page from a form?

A. The Form Context menu > View > Show Table

B. The Form Context menu > View > Table

C. The Form Context menu > Configure > Dictionary

D. The Form Context menu > Configure > Table

Suggested Answer: D

Question 298: Which admin role is required to make changes to High Security Settings?

A. high_sec_admin

B. sn_acl_admin

C. admin

D. security_admin

Suggested Answer: D

Question 299: What is the most common role that has access to almost all platform features, functions, and data?

A. Super User [sn_super_user]

B. Security Admin [security_admin]

C. System Administrator [admin]

D. Base Admin [base_admin]

E. System Manager [sys_manager]

Suggested Answer: C

Question 300: When moving multiple update sets at one time, what might you do to facilitate the move?

A. Preview

B. Batch

C. List

D. Map

Suggested Answer: B

Question 301: What do you click when you have made modifications to your report, and you want to see the results without saving?

A. Preview

B. Test

C. Run

D. Try It

E. Execute

Suggested Answer: C

Question 302: Which framework can automatically populate values for the Priority and Category fields based on the Short description field value?

A. Predictive Intelligence

B. Assignment Rule

C. CSDM

D. Action

E. UI Policy

Suggested Answer: A

Question 303: Which testing framework is used to test ServiceNow Applications?

A. Test Driven Framework (TDF)

B. Junit

C. Selenium

D. Automated Test Framework (ATF)

Suggested Answer: D

Question 304: Which allows the creation of a task-based record from Service Catalog?

A. Assignment Rule

B. Flow Designer

C. UI Builder

D. Record Producers

Suggested Answer: D

Question 305: What module do you use to access the reports that are available to you?

A. Self-Service > My Reports

B. Self-Service > My Dashboards

C. Reports > View / Run

D. Reports > Homepage

E. Reports > Overview

Suggested Answer: C

Question 306: Security rules are defined to restrict the permissions of users from viewing and interacting with data. What are these security rules called?

A. CRUD Rules

B. Access Control Rules

C. Role Assignment Rules

D. Scripted User Rules

E. User Authentication Rules

Suggested Answer: B

Question 307: A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? (Choose three.)

A. Add User Account to Hardware group

B. Add User Account to IT Knowledgebase

C. Create User Account

D. Add User Account to itil group

E. Add User Account to Network group

F. Add User Account to ACL

Suggested Answer: ACE

Question 308: The customer has asked that you change the default layout of the Task list. They would like these columns, in this order:

• Number
• Task Type
• Parent
• Short Description
• Assignment Group
• Assignee
• Updated

After navigating to the list, where would you click, to meet this requirement?

A. Click List Context Menu > Personalize List

B. Click List Context Menu > Configure > Columns

C. Right-click List Gear icon > Configure > Columns

D. Right-click on any column header, Context Menu > Configure > List Layout

Suggested Answer: D

Question 310: On the Form header, which element allows you to access form templates?

A. Stamp

B. More Options (...)

C. Pages

D. Paperclip

Suggested Answer: B

Question 312: Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?

A. Flow Design

B. CI Class Map

C. Dependency View

D. Business Service Map

Suggested Answer: C

Question 313: What icon do you use to change the label on a Favorite?

A. Star

B. Clock

C. Triangle

D. Pencil

Suggested Answer: D

Question 314: Which tool is used to define relationships between fields in an import set table and a target table?

A. Schema Map

B. Field Transformer

C. Transform Map

D. Transform Schema

Suggested Answer: C

Question 315: When moving a homepage or dashboard between instances, what must you remember?

A. Download both as PDF and XML files

B. They cannot be moved via update set

C. The Platform will automatically add them to the update set

D. Manually add them to the update set

Suggested Answer: D

Question 316: Which allows the creation of a task-based record from Service Catalog?

A. Record Producers

B. UI Builder

C. Assignment Rule

D. UI Actions

E. Flow Designer

Suggested Answer: A

Question 317: On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

A. Can Contribute 

B. Cannot Author

C. Can Read

D. Can Write

E. Can Author

Suggested Answer: A

Question 318: Which type of scripts run in the browser?

A. UI Policies

B. Script Include Scripts

C. Access Control Scripts

D. Business Rule Scripts

Suggested Answer: A

Question 319: What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are dependent on that Server?

A. Automapping Utility

B. Relationships

C. Service Tracer

D. Transform Map

Suggested Answer: B

Question 320: What section on a task record is used to see the most recent updates made to a record?

A. Timeline

B. Related List

C. Activity Stream

D. Audit Log

Suggested Answer: C

Question 321: While using the CMDB, what do you call the component that needs to be managed in order to deliver services?

A. Configuration Item

B. Asset

C. Catalog Items

D. Data Flow

E. Service Offerings

Suggested Answer: A

Question 322: What is the first step in the process to import spreadsheet data into ServiceNow?

A. Select Import Set

B. Run Data Scrubber

C. Define Data Source

D. Create Import Set

E. Set Coalesce

Suggested Answer: C

Question 323: What are the steps for importing data using an import set?

A. Create Import Set; Create transform map; Transform data; Clean up import table

B. Create a Transform Map, Load Data, Transform Data, Run Transform Map Script

C. Identify source; Import transform map; Run transformer; Verify import

D. Select source file; Run AutoMap; Transform data; Clean up target table

Suggested Answer: A

Question 324: If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose two.)

A. Select the record using the check box, then select the Person icon

B. Select the record using the check box then select the Assign To Me UI action on the List Header

C. Double click on the Assigned to value, type the name of the user, and select the green check

D. Right-click on the Task number and select the Assign to me option in the menu

E. Select the Task number, and select the Assign to me UI action on the form

Suggested Answer: CE

Question 325: What module enables an administrator to define destinations for imported data on any ServiceNow table?

A. Load Data

B. Field Transform

C. Schema Map

D. Transform Map

Suggested Answer: D

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