Question 1: What is the purpose of the Application Picker?
A. Select an application to run
B. Select an application as a favorite in the Application Navigator
C. Choose an application to edit and set the Application Scope
D. Choose an application to download and install
Correct Answer: C
Question 2: What are Application Files in a ServiceNow application?
A. An XML export of an application's table records
B. CSV files containing data imported into an application
C. ServiceNow artifacts comprising an application
D. XML exports of an application's Update Set
Correct Answer: C
Question 3: Which one of the following is NOT true for Modules?
A. Modules open content pages
B. Access to Modules is controlled with roles
C. Every Module must be part of an Application Menu
D. Every Module must be associated with a table
Correct Answer: D
Question 4: A graphical view of relationships among tables is a <blank>.
A. Schema map
B. Dependency view
C. Graphical User Interface
D. Map source report
Correct Answer: A
Question 5: Which one of the following is true for the Application Picker?
A. All custom application scope and the Global scope appear in the Application Picker
B. All applications in ServiceNow, including baseline applications like Incident, appear in the Application Picker
C. Only custom applications appear in the Application Picker
D. Only downloaded applications appear in the Application Picker
Correct Answer: A
Question 6: When creating an application through the Guided Application Creator, which of the following is a user experience option?
A. Portal
B. Mobile
C. Self-service
D. Workspace
Correct Answer: B
Question 7: When writing a Client Script to provide feedback targeted at a specific field, which method should be used?
A. g_form.showInfoMessage()
B. g_form.showFieldMsg()
C. g_form.addinfoMessage()
D. g_form.addFieldMsg()
Correct Answer: B
Question 8: Which actions can a Business Rule take without scripting?
A. Set field values and write to the system log
B. Set field values and generate an event
C. Set field values and add message
D. Set field values and query the database
Correct Answer: C
Question 9: Which server-side object provides methods for working with dates when writing a script in a privately scoped application?
A. GlideDateTime
B. GlideRecord
C. GlideSystem
D. current
Correct Answer: A
Question 10: Application developers can specify which ServiceNow page a user sees after submitting a new record using the Record Producer UI. How is the page specified?
A. Create an application property to store the URL
B. Configure the page in the Module that opens the Record Producer URL
C. Write an after Business Rule script for the Record Producer's table: window.redirect ="<URL>"
D. Write a script in the Record Producer's Script field: producer.redirect = "<URL>";
Correct Answer: D
Question 11: Identify characteristic(s) of a Record Producer. (Choose three.)
A. All records created using this strategy are inserted into the Requested Item [sc_req_item] table.
B. Each field prompts the user with a question rather than a field label.
C. They must be scripted.
D. You can script behaviors of fields in the user interface.
E. Graphics can be included on the user interface.
Correct Answer: B, D, E
Question 12: Which script types execute on the server? (Choose three.)
A. Business Rule
B. Client Scripts
C. UI Policies
D. Script Actions
E. Scheduled Jobs
Correct Answer: A, D, E
Question 13: When creating a table in a privately-scoped application, which four Access Controls are created for the table?
A. Insert, Delete, Query, Write
B. Create, Delete, Read, Write
C. Create, Delete, Read, Update
D. Insert, Delete, Query, Update
Correct Answer: B
Question 14: Which one of the following is true for this script fragment? g_user.hasRole('x_my_app_user');
A. There is no g_user.hasRole() method
B. The method returns false only if the currently logged in user has the x_my_app_user role
C. The method returns true only if the currently logged in user has the x_my_app_user role
D. The method returns true if the currently logged in user has the x_my_app_user role or the admin role
Correct Answer: D
Question 15: Which one of the following database operations cannot be controlled with Application Access?
A. Query
B. Update
C. Create
D. Delete
Correct Answer: A
Question 16: For Application Access, there is a configuration option called Allow access to this table via web services. Which one of the following statements is true when this option is selected?
A. This option restricts the ability to delete records via web services, but records can always be read.
B. Even when not selected, users with the correct permissions can use web services to access the table's records.
C. This option restricts access only to SOAP web services but does not apply to REST.
D. The user performing the query via web services must have the correct permissions to access the table's records.
Correct Answer: D
Question 17: Which of the following statements must evaluate to true for a user to pass an Access Control? (Choose three.)
A. The user has one of the roles specified in the Required roles related list.
B. Scripts configured in the Access Control must evaluate to true.
C. Other matching Access Controls for the records evaluate to true.
D. Conditions configured in the Access Control must evaluate to true.
E. The user must be granted access through a business rule.
Correct Answer: A, B, D
Question 18: Which server-side object provides methods for working with dates when writing a script in a privately scoped application?
A. GlideDateTime
B. GlideRecord
C. GlideSystem
D. current
Correct Answer: A
Question 19: Which one of the following is NOT an example of when an application might use a Scheduled Script Execution (Scheduled Job)?
A. The application needs to send weekly email reminders to requestors for all records on a table
B. The application needs to run a clean-up script on the last day of every month
C. The application needs to query the database every day to look for unassigned records
D. The application needs to run a client-side script at the same time every day
Correct Answer: D
Question 20: Which one of the following objects CANNOT be used in a Script Action script?
A. previous
B. GlideRecord
C. event
D. current
Correct Answer: A
Question 21: How does ServiceNow match inbound email to existing records?
A. Watermark
B. Record link
C. Subject line
D. sys_id
Correct Answer: A
Question 22: When debugging Email Notifications, what must you check on a user record? (Choose three.)
A. Active must be true.
B. The First name and Last name fields must have values.
C. The value in the Notification field must be set to enabled.
D. The user must not be locked out.
E. The Email field must have a value.
Correct Answer: A, C, E
Question 23: Which of the following methods is NOT part of the ServiceNow REST API?
A. COPY
B. GET
C. DELETE
D. POST
Correct Answer: A
Question 24: You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on an instance, you want Table A's records to be installed as part of the application. Table A's records will be installed when:
A. Table A is active and extends the Task table
B. Table A's records are added to the application record using the Create Application Files context menu item
C. Table A has an automatic number counter for new records
D. Table A is not included in the System Clone > Exclude Tables list
Correct Answer: B
Question 25: How can an application link to a repository behind a firewall?
A. This option is not supported.
B. Link an application to source control through a MID Server.
C. Link an application to source control through an access token.
D. Link an application to source control with multi-factor authentication.
Correct Answer: B
Question 26: What is the ServiceNow store?
A. Downloadable content ServiceNow script archive
B. Alternate name for the ServiceNow Developer Share site
C. The source for ServiceNow Community created developer content
D. Marketplace for free and paid certified ServiceNow applications and integrations
Correct Answer: D
Question 27: Which of the following objects does a Display Business Rule NOT have access to?
A. previous
B. GlideSystem
C. g_scratchpad
D. current
Correct Answer: A
Question 28: When creating an application through the Guided Application Creator, which of the following is NOT an option for creating a table?
A. Create table from template
B. Create table from scratch
C. Extend a table
D. Upload spreadsheet
Correct Answer: A
Question 29: Server-side scripts manage what?
A. Database and backend
B. Playbook access
C. User access
D. Forms and Fields
Correct Answer: A
Question 30: What intuitive development interface guides users through the initial application development process?
A. Guided Tour Designer
B. Guided Application Creator
C. ServiceNow Studio
D. Flow Designer
Correct Answer: B
Question 31: What are some benefits of developing private, scoped applications? (Choose two.)
A. To avoid using a code repository like GitHub or GitLab
B. To reduce risk at code collisions
C. To enable installation and uninstallation of an application
D. To replicate ServiceNow functions in a private scope
Correct Answer: B, C
Question 32: What records are used to track cross-scope applications or scripts that request access to an application, application resource, or event?
A. Restricted caller access records
B. Caller tracking records
C. Access control level records
D. Cross-scope access records
Correct Answer: A
Question 33: Which ATF Test step allows you to create a user with speeded roles and groups for the test?
A. Create a group
B. Impersonation
C. Create a user
D. Create a role
Correct Answer: C
Question 34: WHAT plugin enables the Guided Application Creator?
A. com.glide.sn-guided-app-creator
B. com.glide.service_creator
C. com.glide.snc.apps_creator
D. com.snc.apps_creator_template
Correct Answer: A
Question 35: Which of the following can be an external data source for a ServiceNow application?
A. Microsoft Excel File
B. Data provided by a public web service using SOAP or REST
C. CSV file
D. All of the above
Correct Answer: D
Question 36: Which one of the following is true for the Application Picker and Application Scope?
A. Global is a reserved application that does not appear in the Application Picker
B. Selecting an application from the Application Picker does not set the Application Scope
C. Selecting an application from the Application Picker sets the Application Scope
D. Selecting Global in the Application Picker sets the Application Scope to Incident
Correct Answer: C
Question 37: Which of the following is an available feature in Studio? (Choose two.)
A. Push to update set
B. Merge branches
C. Search code
D. Push to external source control
Correct Answer: C, D
Question 38: Why would you build a custom app? (Choose two.)
A. To avoid using a code repository like GitHub or GitLab
B. To replace ServiceNow base tables
C. To fulfill a specific use case on internal processes
D. To create a custom integration for a 3rd party system
Correct Answer: C, D
Question 39: Which one of the following is NOT part of the Form Designer?
A. Page header
B. Schema map
C. Field navigator
D. Form layout
Correct Answer: B
Question 40: Which one of the following is true for a Script Include with a Protection Policy value of Protected?
A. Any user with the protected_edit role can see and edit the Script Include
B. The Protection policy option can only be enabled by a user with the admin role
C. The Protection Policy is applied only if the glide.app.apply_protection system property value is true
D. The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store
Correct Answer: D
Question 41: When designing and creating a form, what do you create to organize fields on a form?
A. Buttons
B. Tabs
C. Sections
D. Related lists
Correct Answer: C
Question 42: Which one of the following is a good practice for adding instructions to a form?
A. Related links to wiki pages
B. A Context Menu UI Action
C. Annotations
D. A populated read-only field
Correct Answer: C
Question 43: Which of the following GlideRecord methods run a query against a database table? (Choose three.)
A. _get()
B. runQuery()
C. query()
D. _query()
E. get(
Correct Answer: C, D, E
Question 44: In a Business Rule, which one of the following returns the sys_id of the currently logged in user?
A. g_form.getUserID()
B. gs.getUserSysID()
C. gs.getUserID()
D. g_form.getUserSysID()
Correct Answer: C
Question 45: Access Control debug information identifies whether each element of an Access Control granted or denied access. The elements appear in the debug information in the order of evaluation. In which order are the elements of an Access Control evaluated?
A. Conditions, Roles, Script
B. Conditions, Script, Roles
C. Roles, Conditions, Script
D. Script, Conditions, Roles
Correct Answer: C
Question 46: Assume a table called table exists and contains 3 fields: field1, field2, field3. Examine the Access Control list for table:
table.None read Access Control for users with the admin and itil roles
table.* read Access Control for users with the admin role
table.field3 read Access Control for users with the itil role
Which field or fields can a user with the itil role read?
A. All fields except field3
B. field1, field2, and field3
C. field1 and field3
D. field3 only
Correct Answer: D
Question 47: Assume a table called table exists and contains 3 fields: field1, field2, field3. Examine the Access Control list for table:
table.None read Access Control for users with the admin and itil roles
table.field3 read Access Control for users with the admin role
Which field or fields can a user with the itil role read?
A. field3 only
B. field1 and field3
C. All fields
D. All fields except field3
Correct Answer: D
Question 48: Which of the following is NOT a caller access field option?
A. Caller Tracking
B. Caller Restriction
C. None
D. Caller Permission
Correct Answer: D
Question 49: Which method is used to retrieve Application Property values in a script?
A. gs.getProperty()
B. g_form.getAppProperty()
C. g_form.getProperty()
D. gs.getAppProperty()
Correct Answer: A
Question 50: What Module Link type is used to access an Application Properties page?
A. Single Record
B. HTML (from Arguments)
C. URL (from Arguments)
D. Script (from Arguments)
Correct Answer: C
Question 51: Identify the way(s) an application can respond to an Event generated by the gs.eventQueue() method.
- A. Script Action
- B. Scheduled Script Execution (Scheduled Job)
- C. UI Policy
- D. Email Notification
A. b and c
B. c
C. a and d
D. a and c
Correct Answer: C
Question 52: When troubleshooting and debugging notifications, where do you navigate to see if an email was sent in response to an event?
A. System Logs > Events
B. System Logs > Emails
C. System Logs > Push Notifications
D. System Logs > ICE Logs
Correct Answer: B
Question 53: What are the benefits of storing the majority of an Application’s server-side script logic in a Script Include?
- A. This makes execution faster.
- B. Only run when called from a script.
- C. The script logic can be hidden when the Application is installed from the ServiceNow Store.
- D. For some changes to application logic, there is only one place to make edits.
A. a, b, and d
B. a, b, c, and d
C. b, c, and d Most Voted
D. a, b, and c
Correct Answer: C
Question 54: Which of the following is NOT a Flow Designer feature?
A. Run a flow from a Catalog item
B. Call a flow from another flow or subflow
C. Add stages to a flow
D. Test a flow using the "Run as” feature
Correct Answer: B
Question 55: What is the purpose of the coalesce field when importing data?
A. If a match is not found, the existing record is updated
B. To determine if a record matches an existing record or is a new record
C. To identify and merge duplicate records
D. When a match is found, a new record is inserted
Correct Answer: B
Question 56: If you create a SOAP Message what syntax indicates a variable to pass when the function is called?
A. current.variable_name
B. ${variable_name}
C. <variable_name>.do?WSDL
D. <variable_name>
Correct Answer: B
Question 57: Which of the following is NOT a way to install an application on a ServiceNow instance?
A. Install an application from the Application Repository
B. Select the Copy button on the application record
C. Download and install an application from the ServiceNow Share web site
D. Download and install a third-party application from the ServiceNow Store
Correct Answer: B
Question 58: Using Custom UI test step in Automated Test Framework, which of the following is NOT a testable page component?
A. Buttons
B. UI controls
C. UI pages
D. Form field values
Correct Answer: D
Question 59: Flow Designer supports variable data types to store record data and complex data. Which of the following are supported variable data types? (Choose three.)
A. Choice data type
B. Array.Reference data type
C. Integer data type
D. Freedom data type
E. Array.Boolean data type
F. Label data type
Correct Answer: A, C, E
Question 60: When creating new application files in a scoped application, cross-scope access is turned on by default in which of the following?
A. REST messages
B. Table
C. Script Include
D. Workflow
Correct Answer: B